NHTSA Complaint #11554962 — 2023 CHRYSLER PACIFICA PLUG-IN HYBRID

The power train system of our vehicle experienced a critical malfunction, as indicated by the "Service Charging System" error message and engine light on the dashboard, leading to a loss of power in the accelerator. We are willing to cooperate and make the vehicle available for inspection upon request. The abrupt loss of power in the accelerator at a high speed posed an immediate risk to the safety of my wife, two infants, and other road users, necessitating an emergency maneuver to coast to the side of the freeway. The dealer confirmed the error on Oct 30, 2023, and attempted to rectify the issue. Unfortunately, their efforts were not successful, as the problem recurred on Nov 11, 2023, after the vehicle was returned to us. The vehicle has undergone inspections four times. The first inspection occurred at the dealer on Oct 29, 2023. Subsequent inspections took place at the dealer on Oct 30, 2023, Nov 6, 2023, and are scheduled for Nov 14, 2023. Despite these thorough inspections, the recurring issue has not been successfully resolved. We remain open to facilitating any further inspections required for a comprehensive investigation. The vehicle was bought brand new with 12 miles on the odometer at the dealer with an illuminated engine light on Oct 29, 2023. Despite attempts to rectify the issue, the warning message persisted, and the incident on the freeway occurred on Nov 13, 2023. If you require any additional information or clarification, please do not hesitate to reach out. We expect urgent attention to this matter to ensure the safety of all Pacifica Hybrid owners. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)