NHTSA Complaint #11554624 — 2017 KIA OPTIMA PHEV

This pre-owned vehicle lost power at an intersection with my wife and child in the vehicle. Both of them were fearful and in tears. Several indicator lights suggested problems with the engine, HEV system , and battery. Upon returning home, I notified Carmax and scheduled the vehicle for service at a local Kia dealership. Although the mechanic told me that he knew there is a problem with the vehicle, Kia failed to diagnose or fix the problem(s), and could not assure me that the vehicle was safe to drive. Maxcare would not cover a rental car because no diagnosis was made. Kia also informed me of a previously undisclosed, long history of problems going back to 35 miles on the odometer. I requested a copy of Kia's vehicle history report and Kia refused to provide it. I also reported this safety concern to Kia Consumer Affairs, who provided no immediate solution, said they would contact the local Kia dealership, and referred me to an "ongoing" class action settlement at [XXX] , which indicated that the settlement had closed on 8/9/21. Because no other option was offered to me, I was forced to pick up the vehicle from Kia. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)