NHTSA Complaint #11553894 — 2014 FORD ESCAPE STRUCTURE:BODY

Complaint Details

ODI Number	11553894
Vehicle	2014 FORD ESCAPE
Component	STRUCTURE:BODY
Date of Incident	April 6, 2023
Date Filed	November 6, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

Contacted Ford again fourth time about saftey recall=20S30/20V331. I've been trying to get this fixed since i got the vehicle and recall letters from Ford. Multiple failed attempts because dealership's in my area stood me up, told me they dont do recalls, and said it was basically my fault for buying Ford. Ford customer service is no help, all they say is get in touch with my local dealership's to get it resolved. Duh!! Thats what I've been trying to do, then they give me contact details for dealerships that already stood me up and who said they cant fix the recall. So why bother. Unbelievable, i might as well just contact the dealership i purchased from and surrender the vehicle. Never will i buy Ford again!! Their customer service is lousy!

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