NHTSA Complaint #11553352 — 2020 FORD EXPLORER POWER TRAIN

Complaint Details

ODI Number	11553352
Vehicle	2020 FORD EXPLORER
Component	POWER TRAIN
Date of Incident	October 31, 2023
Date Filed	November 3, 2023
Mileage	34,412 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NJ

Consumer Description

The contact owns a 2020 Ford Explorer. The contact stated that while driving at various speeds and whenever attempting to accelerate the vehicle would display a jerking sensation. It would jump as if it wanted to fail and or stall. power train malfunctioning, hill start pre-collision assist, front camera low visibility, as well as others, all had illuminated on the dashboard. The vehicle had been taken to the dealer who diagnosed that the all wheel drive module had failed and needed to be replaced. The vehicle was in the process of being repaired. The manufacturer was made aware of the failure and referred them to NHTSA. The approximate failure mileage was 34,412.

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