NHTSA Complaint #11551197 — 2018 FORD FOCUS

Car failed to engage transmission at low to moderate speeds particularly when accelerating. RPMs revved with no acceleration and then engaged suddenly causing the car to lurch forward and jerked while accelerating. The check engine light appeared. The car was brought to an independent service station. Repairs were made to the computer system and motors but the problem is still not resolved. Mechanic recommends full transmission replacement at this point. Called Ford Dealer who said this is a known issue with dual transmission system. Called Ford Motor Co to make them aware of the issue and no assistance was provided (they stated that my consumer score did not qualify me for assistance but would not disclose what was impacting my score).