NHTSA Complaint #11551182 — 2021 FORD EXPLORER SUSPENSION

Complaint Details

ODI Number	11551182
Vehicle	2021 FORD EXPLORER
Component	SUSPENSION
Date of Incident	October 21, 2023
Date Filed	October 21, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

I bought my 2021 Ford Explorer brand new and at 44,675 miles my shock absorbers went bad. There was no damage to my vehicle that could have caused it, my car was never in an accident. The dealership that repaired them said there was no indication of what caused it and it is highly unusual. Driving without shocks on my vehicle caused the loss of ability to control the rate of weight transfer when going around corners; this also resulted in increased steering input to navigate turns and uneven tire wear.

Related Complaints for the 2021 FORD EXPLORER

Other SUSPENSION Complaints

#11718811 — February 18, 2026 — For full details please refer to complaint 11715221. Since the initial complaint, repairs have been completed and I w...

#11715221 — February 3, 2026 — On [XXX], we sent a 2021 Ford Interceptor to J.C. Lewis Ford located at 309 W. Oglethorpe Hwy, Hinesville, Georgia 31...

#11710201 — January 11, 2026 — 2024 - 19k miles. Both rear shocks were leaking. Dealer replaced both at no charge. 2025 - 30k rear shock shows sign...

#11650614 — March 25, 2025 — the rear axle bolt fractured while driving causing damage to the differential, axles, and mounting bushing. the probl...

#11635565 — January 13, 2025 — Queja por reparación defectuosa de recall en mi Ford Explorer Estimados Señores: Por medio de la presente, me dirijo ...

Recent Complaints for the 2021 FORD EXPLORER

#11718811 — POWER TRAIN — February 18, 2026 — For full details please refer to complaint 11715221. Since the initial complaint, repairs have been completed and I w...

#11718923 — SEATS — February 18, 2026 — The contact owns a 2021 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V393000 (SEATS);...

#11718657 — BACK OVER PREVENTION: WARNINGS — February 17, 2026 — The parking collision sensors started to act up. Its been replaced 3 or 4 times in the last year over the same proble...

#11718529 — POWER TRAIN — February 17, 2026 — Transmission clutch failure. As a result my 2021 ford explorer needs a new transmission.

#11717765 — STRUCTURE:BODY — February 13, 2026 — Recently purchased a vehicle that had just previously got a recall 23S55 3 weeks prior. Upon receiving the vehicle th...