NHTSA Complaint #11550867 — 2011 HYUNDAI SONATA

The contact's daughter owns a 2011 Hyundai Sonata. The contact stated while his daughter was driving 40 MPH, the engine seized. The contact's daughter was able to pull to the side of the road. The vehicle failed to restart and was towed to the dealer, where it was diagnosed that there were metal shavings in the engine. The dealer informed the contact that the engine was replaced with a rebuilt engine. The contact stated while his daughter was driving 50 MPH, the vehicle shuddered, and the engine seized a second time at 96,000 miles. The contact's daughter was able to pull to the side of the road. The vehicle was towed to the dealer, who informed the contact that there was no oil in the vehicle. The dealer performed an oil change on the vehicle, and the vehicle restarted. The check engine warning light was illuminated. The failure recurred a week later and there was no oil in the engine. The vehicle was towed to an independent mechanic, where it was diagnosed that there were metal shavings in the oil. Additionally, the mechanic informed the contact that the engine was not replaced but was rebuilt by the dealer. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened; however, no further assistance was provided. The failure mileage was approximately 61,000.