NHTSA Complaint #11550783 — 2019 FORD ESCAPE

The contact owns a 2019 Ford Escape. The contact stated that the vehicle was taken to the local dealer, where the engine was replaced. The contact stated that while driving, the transmission was slipping. There were no warning lights illuminated. The vehicle was taken to the local dealer, where the oil was changed. The contact's son noticed that there was white smoke coming from the exhaust and noticed that the coolant level was low. The contact added coolant to the reservoir. The contact's neighbor informed her that there was white smoke coming from the tail pipe. The vehicle was taken back to the same local dealer, where it was diagnosed that the driver's side CV joint was leaking, and the turbo needed to be replaced. The vehicle was repaired, but the failure recurred. While driving the “Transmission Service Now” message was displayed. The vehicle was taken to the local dealer and the contact was informed that the torque converter valve needed to be replaced or the transmission needed to be replaced. The vehicle was taken to an independent mechanic, who stated there was an unknown substance in the line. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 84,000.