NHTSA Complaint #11550757 — 2017 FORD EXPEDITION

The contact owns a 2017 Ford Expedition. The contact stated that the blower motor had failed. The contact then received notification of NHTSA Campaign Number: 22V648000 (Visibility, Electrical System). The contact drove the vehicle to a dealer and the blower motor was replaced; however, the blower motor failed several days after the repair. The contact took the vehicle to an independent mechanic who diagnosed the failure as a frayed connector or pigtail that was the original connector to the blower motor that had been replaced by the dealer during the recall repair. The contact called the dealer and was informed that the manufacturer had a specific note in the recall information that only the blower motor was to be replaced and that the pig tail connector would not be covered under the recall. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was 126,986.