NHTSA Complaint #11550750 — 2020 FORD EXPLORER POWER TRAIN

Complaint Details

ODI Number	11550750
Vehicle	2020 FORD EXPLORER
Component	POWER TRAIN
Date of Incident	October 12, 2023
Date Filed	October 19, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IN

Consumer Description

My 2020 Explorer ST has been in the shop off and on for three months. The engine had to be replaced at about 45K miles. The transmission whines. The latest issue occurred while driving in downtown Chicago. I was coming up on a light and moved to the left turn lane to turn into oncoming traffic. When I went to go - I pressed the pedal and nothing happened. I ended up rolling into oncoming traffic when finally, the vehicle responded. On the way home this happened about 10 times on the interstate. It would happen when you quickly decelerate and then accelerate after the transmission downshifted. The loss of responsiveness lasted about 5-10 seconds each time and was accompanied by a loud clicking sound under the vehicle. It is still at the dealership and waiting to hear back from them.

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