NHTSA Complaint #11550371 — 2015 FORD EDGE

The contact owns a 2015 Ford Edge. The contact stated after refueling the vehicle, she attempted to start the vehicle, but the vehicle failed to restart. The contact stated that she was able to restart the vehicle after several attempts. The check engine warning light was illuminated. Additionally, the contact stated that the check engine warning light consistently illuminated while starting the vehicle. The vehicle was taken to an independent mechanic, where it was diagnosed that the engine was misfiring. The independent mechanic performed an unknown spark plugs repair; however, the failure persisted, and the contact was referred to the dealer. The vehicle was taken to the dealer, where it was diagnosed that the engine needed to be rebuilt or replaced. The dealer replaced the long block, turbo assembly, the oil, and the oil filter and the damaged Evap line. The dealer also performed misfire monitoring, cleared the diagnostic codes, added coolant to the vehicle, and performed other unknown repairs. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 93,000.