NHTSA Complaint #11549982 — 2012 HYUNDAI SONATA

Due to the recall of my car's engine (VIN [XXX] ), on July 11, 2023, I dropped off my 2012 Hyundai Sonata to get my faulty and failing engine inspected at my local Hyundai dealership. After being approved for an engine replacement, I submitted the necessary paperwork proving ownership and routine maintenance of my vehicle. Two months of ineffective and infrequent communication went by thus leaving me without my vehicle. Unfortunately, Hyundai Motor America/corporate headquarters made it increasingly difficult to meet all their prerequisites to have my recalled engine replaced, which, ironically, is due to their faulty engineering. To replace the engine myself would cost nearly $5000. After finally being given confirmation that all necessary documents were submitted, Hyundai Motor America (HMA) denied my engine replacement stating completely false and confusing reasons. The reasons (attached) genuinely proved the company's disinterest in helping me; I have never requested an engine replacement before nor have ever owned a Hyundai before this one--which will be my last. When questioned, an HMA representative referred me to the Better Business Bureau, confidently believing the BBB would overturn HMA's decision. Unfortunately, the BBB was unable to assist due to the age of the car. Any class action suits against Hyundai only cover vehicles manufactured between 2013 and present-day. That said, my car is still unsafe and inoperable, which, with a pregnant wife (who is also in the National Guard), is absolutely unacceptable. I feel compelled to escalate this situation until it is resolved. With the above stated, I would like Hyundai Motor America to replace the current engine within my 2012 Hyundai Sonata and also provide proof of my previous “requests” for an engine replacement---which do not exist. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)