NHTSA Complaint #11549620 — 2015 FORD EDGE

The contact owns a 2015 Ford Edge. The contact stated while driving 30 MPH, the message "Engine Coolant Over temperature" was displayed. The contact pulled to the side of the road and opened the hood. Upon inspecting the coolant level, the contact noticed that there was no coolant in the vehicle. The contact stated that she added coolant to the coolant reservoir; however, the coolant leaked. The vehicle was towed to an independent mechanic, where it was diagnosed that the head gasket had blown up and that the engine needed to be replaced. The mechanic related the failure to Ford TSB Number: 22-2229. The dealer was notified of the failure and provided an estimated fee for the repair. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 106,000.