NHTSA Complaint #11549550 — 2017 JEEP CHEROKEE

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11549550
Vehicle	2017 JEEP CHEROKEE
Component	ELECTRICAL SYSTEM
Date of Incident	October 12, 2023
Date Filed	October 12, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

Transmission shifting erratically/service shifter warning displays. Vehicle will lose power at inopportune times due to failure to shift, which could cause a collision, or an accident if on a busy road. Also vehicle will have unwanted acceleration when attempting to come to a stop. This can be dangerous as it may push the vehicle into an intersection after you have attempted to stop. There are various complaints of this issue on various websites and media forums yet no mention of the manufacturer making any attempts to resolve. I have also found the service shifter issue to disable the engine and not allow the vehicle to start which can leave someone stranded.

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Other ELECTRICAL SYSTEM Complaints

#11697849 — November 6, 2025 — Parking brake on the jeep automatically engaged while driving. Had vehicle towed to dealership where a new parking b...

#11688093 — September 18, 2025 — A SERVICE SHIFTER message appeared out of nowhere, and now all the lights turn on regardless of which gear I'm in. Af...

#11685319 — September 5, 2025 — Service Shifter is displayed every now and then.

#11682836 — August 25, 2025 — Service Shifter warning light comes on when driving. When put in park and key is turned off will reset but periodical...

#11679560 — August 9, 2025 — Constantly Randomly Getting (Service Shifter) Notification and all the lights on the shifter light up on the shifter...

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