NHTSA Complaint #11549293 — 2019 HONDA ACCORD

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number 11549293
Vehicle 2019 HONDA ACCORD
Component UNKNOWN OR OTHER
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NC

Consumer Description

My three year old daughter was locked in the vehicle recently which is a major safety concern and was a very terrifying experience. All door locks were malfunctioning. I was unable to gain access to her for several minutes via my key fob or manually pulling the handle/latch. It was in the 40s, after several minutes I was able to gain access through the drivers door. I struggled to undo her car seat from the front. Finally I was able to reach her and she crawled out through the front seat. I was frantic because I was unable to manually unlock the doors when the door release latching system failed. The very next morning I went to warm up the car to take my daughter to school and 10warnings displayed: TPMS, brake system hold, brake system performance, vehicle stability assist, hill start assist, adaptive cruise control x2, electric power steering, collision mitigation braking, road departure mitigation. This incident constitutes as CHILD ENDANGERMENT in the state of NC. I am terrified and afraid to drive this vehicle, because if in the event of an emergency the doors/car could malfunction AGAIN and we would not be able to exit the vehicle. Surprisingly, I took my car the next morning to a scheduled diagnostics appointment with my certified Honda dealership and they failed to identify the problem. This experience is very anxiety provoking and overwhelming to know that the one thing that is supposed to protect us and keep us safe is the one thing that failed us. Someone needs to hold Honda accountable before this defect results in bodily harm/injury and/or death. This is something that should be taken seriously as Honda has had known problems with the body control modules and safety mechanisms. I would like for NHTSA to conduct a causation survey for failure of safety mechanisms. I would like an update after investigations have been conducted. Sincerely, Terror stricken and perplexed mom.

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