NHTSA Complaint #11712454 — 2019 HONDA ACCORD
UNKNOWN OR OTHER issue reported to NHTSA
Complaint Details
| ODI Number | 11712454 |
| Vehicle | 2019 HONDA ACCORD |
| Component | UNKNOWN OR OTHER |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | OH |
Consumer Description
Radio/Infotainment system displays: Please insert USB drive containing valid software license file and press OK. I do not have a software license. The dealer asked me on 12/19/25 to contact American Honda. I got a case # that day of #XXX and was assigned a case manager who then went on vacation from 12/25 to 1/5. I understand that. Since then, Case Manager and American Honda is not responding to my calls or Jeff Wyler Honda Dealership in Cincinnati Ohio. The dealer said they need the USB with the license info. American Honda is not responding. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
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