NHTSA Complaint #11711394 — 2019 HONDA ACCORD

In May 2022, the air conditioning condenser on my 2019 Honda Accord Hybrid was replaced due to AC failure. In April 2023, shortly after purchasing the vehicle following a lease buyout, I returned with the same AC issue and was told the condenser may have been defective and it was replaced again. I then took the vehicle to another authorized Honda dealership, where I was told the condenser may not have been replaced previously, and it was replaced again. Dye was added to the AC system at South Motors Honda to identify a leak. Despite this, Largo Honda later charged me again to add dye, stating they could not access the prior dealership’s diagnostic records, even though both are Honda-authorized dealerships. After continued AC failure, two authorized Honda dealerships have now diagnosed the issue as a leaking air conditioning evaporator and documented the failure with video evidence. Loss of air conditioning impacts driver safety by impairing windshield defogging and creating unsafe cabin temperatures, particularly in hot weather. This represents a premature failure of a non-wear component. This issue has persisted since 2022. The manufacturer declined repair assistance despite repeated repairs and dealer-confirmed diagnostics.