NHTSA Complaint #11549229 — 2020 FORD EXPLORER

1.Issues with Navigation / Map display 2.Issue with Speedometer display changing location on dash while driving Have previously written re: issues with the backup camera system on this vehicle. This a new recurring issue with the Navigation system and Driver Information Center display. 10/02/23 – Upon starting vehicle, map only displayed on the bottom 1/3 of center 10” display. Attempts to restore settings unsuccessful. Searched internet, found procedure for “soft reboot” of system (Press and hold Volume on/off button, then press right “next track / seek” button simultaneously.) This restored map to full screen. 10/03/23 - Start vehicle, map reverted to 1/3 screen. A soft reboot restored screen. This happened repeatedly over next several days. 10/08/23 – Map back to 1/3 screen, and Navigation kicks in telling me to resume a route previously cancelled. I cancel route and proceed. I don’t soft reboot. 10/09/23 – Start vehicle, map displays full screen, and Navigation again wants to resume the cancelled route. Cancel the route and drive 1 mile. Return to the vehicle within 15 minutes. Restart vehicle, map back to 1/3 screen, and Navigation again wants to resume cancelled route. Go to next destination and exit vehicle upon return, map is back to full screen. 10/09/23 – Evening – Map back to 1/3 screen. 10/10/23 – Map back to full screen. Drive approximately 40 miles. During drive map repeatedly zooms in and zooms out, AND A NEW PROBLEM APPEARS. During drive, speedometer display on the dash Driver Information Center repeatedly shifts back and forth from left side of the display to center of the display. Am out of vehicle for approximately 30 minutes. Upon restart map is back to 1/3 screen. I press the “Home” button and am provided driving instructions to some address never before visited and not even remotely close to my home. The map display is annoying. The repeated shifting of the speedometer display is a real distraction while driving.