NHTSA Complaint #11548693 — 2012 HYUNDAI SONATA

The contact owns a 2012 Hyundai Sonata. The contact stated that while driving at an undisclosed speed, the vehicle made an abnormal sound. Additionally, the hybrid warning light illuminated. The contact pulled the vehicle over, self-inspected the vehicle, and noticed there was oil spread all over the engine. The vehicle was towed to the contact's residence. An independent mechanic inspected the vehicle and informed the contact that the crankshaft pulley bolt was loose. The contact stated that the vehicle had the engine replaced approximately 15 months ago. The vehicle was towed to the dealer, who informed the contact that the crankshaft pulley bolt was loose; however, they stated it became loose over time and that it was not the mechanic who replaced the engine fault. The vehicle was not repaired. The manufacturer was made aware of the failure and got in contact with the dealer to have the repairs performed free of charge. The failure mileage was approximately 135,000.