NHTSA Complaint #11548143 — 2015 CHRYSLER TOWN AND COUNTRY SEATS

Complaint Details

ODI Number	11548143
Vehicle	2015 CHRYSLER TOWN AND COUNTRY
Component	SEATS
Date of Incident	October 3, 2023
Date Filed	October 4, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

Car was parked and I was standing outside the front passenger door. When I pulled the seat recline lever, the seat back shot forward quickly and the headrest exploded open. I cannot push it back into place OR take the headrest out. It is available for inspection, however I need to get it fixed for safety concerns asap. Anyone sitting in the passenger seat cannot keep their head in proper alignment, over their shoulders. Their head is forced forward. Not only uncomfortable, but mechanically unsafe. There was no warning lights or known malfunctions prior to the incident.

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