NHTSA Complaint #11677197 — 2015 CHRYSLER TOWN AND COUNTRY SEATS

Complaint Details

ODI Number	11677197
Vehicle	2015 CHRYSLER TOWN AND COUNTRY
Component	SEATS
Date of Incident	July 28, 2025
Date Filed	July 30, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	DE

Consumer Description

Passenger side active head rest deployed suddenly while driving down the road on a hot day (90 degrees with heat factor 100+) Called dealer and they stated extended coverage for this expired June 13. This happened on July 28. They want to order parts, approx 170 USD and charge 108 USD labor. This is a common problem because of manufacturing with inferior plastic parts and it is violent when it pops apart unexpectedly.

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Other SEATS Complaints

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#11653458 — April 8, 2025 — The passenger side active head restraints (AHRs) deployed unexpectedly while the van was unoccupied inside our garage...

#11639725 — January 30, 2025 — *The drivers side headrest popped open while I was driving and yes it is available for inspection. Prior to this (se...

#11635138 — January 9, 2025 — Passenger front head rest exploded/ejected while pulling into driveway.

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