NHTSA Complaint #11653458 — 2015 CHRYSLER TOWN AND COUNTRY SEATS

Complaint Details

ODI Number	11653458
Vehicle	2015 CHRYSLER TOWN AND COUNTRY
Component	SEATS
Date of Incident	March 27, 2025
Date Filed	April 8, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IN

Consumer Description

The passenger side active head restraints (AHRs) deployed unexpectedly while the van was unoccupied inside our garage. Upon investigation the metal latch bar was still in it's undeployed location (latched into the head rest) but there were visible plastic parts missing on the other portion of the headrest. It appears that the plastic clamps had broken at some point and caused the AHR to deploy - luckily nobody was in that seat at the time. The AHR was unable to be reset so a replacement headrest has been ordered for installation.

Related Complaints for the 2015 CHRYSLER TOWN AND COUNTRY

Other SEATS Complaints

#11693116 — October 13, 2025 — I was sitting in my parked vehicle in my driveway with vehicle turned off, talking on my cellphone and just adjusted ...

#11677197 — July 30, 2025 — Passenger side active head rest deployed suddenly while driving down the road on a hot day (90 degrees with heat fact...

#11661611 — May 17, 2025 — The Head Restraint (AHR) on the driver's seat opened, without warning, striking the back of my head with considerable...

#11639725 — January 30, 2025 — *The drivers side headrest popped open while I was driving and yes it is available for inspection. Prior to this (se...

#11635138 — January 9, 2025 — Passenger front head rest exploded/ejected while pulling into driveway.

Recent Complaints for the 2015 CHRYSLER TOWN AND COUNTRY

#11717217 — POWER TRAIN — February 11, 2026 — The contact owns a 2015 Chrysler Town and Country. The contact stated that while driving at various speeds, the vehic...

#11716376 — ENGINE — February 7, 2026 — Plastic oil filter housing leaking oil causing check engine light to come on. P06DD oil pressure code for not changin...

#11715143 — STRUCTURE — February 2, 2026 — The contact owns a 2015 Chrysler Town and Country. The contact stated that while driving at 30 MPH, the active head r...

#11710988 — UNKNOWN OR OTHER — January 14, 2026 — Driver side active headrest deployed while driving the vehicle causing safety concern and head/neck injury and pain.

#11705676 — ENGINE — December 17, 2025 — 2015 Chrysler Town and Country lost propulsion power while driving, endangering 2 occupants and surrounding drivers. ...