NHTSA Complaint #11548139 — 2017 HYUNDAI TUCSON
ENGINE issue reported to NHTSA
Complaint Details
| ODI Number | 11548139 |
| Vehicle | 2017 HYUNDAI TUCSON |
| Component | ENGINE |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | WI |
Consumer Description
The 2017 Hyundai Tucson is unsafe to drive. Purchased the vehicle with 62000 miles and have had issues with the vehicle since shortly after purchase. Vehicle consumes oil at a rapid pace - in between 3000 mile oil changes additional oil is needing to be added within 600 miles, while driving the vehicle on the freeway at 70 miles an hour vehicle stalls and goes into limp mode - huge safety issue. Vehicle has been at Hyundai three times now - first time Hyundai covered all of the diagnostics and repairs, mainly electrical for the engine. Second time vehicle was stalling again and diagnosis was catalytic converter needed to be replaced, caused due to manufacturing error that is causing oil consumption - Hyundai would not cover, out of pocket cost $3600. A month later vehicle stalled and was going into limp mode again, check engine light on and flashing. Took to Hyundai again, now the diagnosis is engine needs to be replaced. Hyundai is denying replacement coverage, these engine failures are due to many manufacturing errors on the engine, I have a case open with Hyundai however they are highly unresponsive, dishonest, and continue to deny coverage for an engine replacement due to me being the second vehicle owner - the vehicle only has 83000 miles on it at this time and should be considered as a warranty coverage due to manufacturing errors in this engine and the low mileage along with the regular maintenance always maintained on the vehicle. Hyundai is also being dishonest about costs for an engine replacement, I have asked for quotes multiple times and have been unable to get any assistance or answers from Hyundai. Hyundai and any dealership getting these vehicles as trade ins are selling unsafe and defective vehicles, these defective engines need to be covered by Hyundai to provide safe roadways for all.
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