NHTSA Complaint #11547037 — 2020 FORD ESCAPE HYBRID

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number	11547037
Vehicle	2020 FORD ESCAPE HYBRID
Component	SERVICE BRAKES
Date of Incident	September 28, 2023
Date Filed	September 28, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

Ford escape brakes have been a continuous issue after purchasing car 3 years ago. Brakes would make loud screeching noise when reversing car slowly. The problem seemed to get worse after it rained or the car gets wet. I’ve taken the car into the Ford dealer 3x for the same issue and they cannot seem to recreate the noise. Dealer has said the brake pads look fine. Recently, when applying brakes the car isn’t slowing down but still moving forward. After about 10seconds of “skipping” forward the car will stop.

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