NHTSA Complaint #11545862 — 2014 FORD ESCAPE

The contact owns a 2014 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle failed to shift gears and suddenly lost motive power, prompting the contact to pull over to the shoulder of the roadway. The vehicle was able to restart but briefly failed to shift into drive before returning to normal functionality. The transmission warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the transmission. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related it to NHTSA Campaign Number: 22V413000 (Power Train); the VIN was included, and the vehicle was repaired. The manufacturer was notified of the failure but advised the contact that recalls were a one-time free repair. The failure mileage was 144,500.