NHTSA Complaint #11545722 — 2016 HYUNDAI TUCSON

The windows of the 2016 Hyundai Tuscan go down and then the regulator went bad at that exact moment causing the windows to not go up, while driving on the highway. It is available for inspection. On a highway, I was going the speed limit between 65-70 MPH when I put one window down and attempted to put the window back up but I couldn’t. The pressure gets unbalanced and therefore impacts the drivers ears and passengers. I couldn’t even drive without the need to grab my ears because of the pressure. I had to pull over because the window wouldn’t go back up and the other windows wouldn’t go up after trying to balance the pressure in the car. I had to think quick and get on the side of the highway to figure out what happened. My ears wouldn’t stop popping and I couldn’t get back on the highway to get home. I had to drive slow off the following exit because the pain in my ears was so bad. This is a safety issue and isn’t the first time seeing this happen to people. The problem occurred out of nowhere, there were no warning signs and no indication this was going to happen. I confirmed my suspicions by going to a mechanic locally and sought out the issue being the regulator. This cannot be on consumers to repair. Out of all the issues that have been announced about this issue country wide, I’m surprised this has not been brought up before. This happened on 9/18/23 at night going home with my children. They had to cover their ears because of the pressure. I did not call the police or insurance company as I had not been in an accident. That doesn’t not mean this should be taken lightly. Had I not had thought of my kids in my car and thought quickly to pull over, we would have crashed.