NHTSA Complaint #11545173 — 2020 NISSAN ALTIMA

The information system head unit crashes (reboots) on demand when a MS Teams call is answered or initiated via CarPlay. Crashing of the head unit is 1) very distracting to the driver 2) avoiding it requires attention and ability to first determine incoming call is from MS Teams and then reaching down and unplugging the phone prior to answering it, causing a loss of Navigation and yet more attention loss 3) This loss of attention can cause lane deviation, lack of following traffic signals and other incidents. Problem is universal in Nissan head units in this series, google Nissan Head Unit Teams for tens of thousands of hits. Dealer and Nissan corp notified and ignore the problem. Nissan's partner in infotainment, Renault had the same exact issue and corrected it with an over the air update so it is easily fixed. Dealer inspected, MS and Apple as well, both say head unit firmware is at fault. Failure has occurred from day one, car is defective because of this significant cause of distraction. Please get this fixed before people die (if they have not already)