NHTSA Complaint #11705488 — 2020 NISSAN ALTIMA

On October 31, 2025, I noticed the Check engine light was on, after inspecting the car at the closest car shop the technician noticed white powder on the driver side knee airbag cover. Next morning I brought my vehicle to Temecula Nissan telling about airbag powder leakage. But this issue was completely ignored by the Advisor, who for some reason decided to fix another issue but ignoring my airbag issue concern. When I tried insisting to inspect the airbag saying:" I worry it may unexpectedly deploy or not deploy in case of a car accident. And my nose and throat are very irritated possibly because of inhaling the powder", the advisor looked at the airbag cover finally noticing the powder and said:" It's not a problem, we will wipe the powder off", despite my concerns. When I came to pick up my vehicle, I asked if my airbag issue was taken care of and documentations have been provided, I was told "Yes, we sent you a link". But it was no information about airbag inspection request or what work was done on it. I immediately went to speak with General manager of Temecula Nissan, who promised to inspect and fix the airbag issue next workday but nobody contact me since then and message I left for the manager on the phone was completely ignored. After filing a complaint to Nissan Consumer Affairs, I was told that nothing they can do about it and advised to get a second opinion from another Nissan dealership. So I did. Pedder Nissan Advisors took my concerns seriously, they said that it is dangerous to drive my vehicle in that condition, they did an inspection and took my car to replace the defective airbag.