NHTSA Complaint #11544863 — 2015 HYUNDAI SONATA

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11544863
Vehicle 2015 HYUNDAI SONATA
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State DE

Consumer Description

over the course of this last year I've been in contact with Hyundai motors of America and my local Hyundai dealership after my 2015 Hyundai was showing signs of engine issues i was traveling along i-95 with my child at highway speeds when my car suddenly came to a stop causing panic and what could've been a tragic accident. had I wasn't able to regain control of my car. I was told to schedule an appointment which I did that same day taking my car in for service where I learned about several recalls on my car make and model. I was informed that a update was need along with knock sensor detecting software since that initial contact I've taking my car back to the dealer regarding smell of something burning and excessive oil consumption. my local dealership have since performed Nemours oil consumption test finding issues and picking and choosing what information is being sent up to corperate. I had the service manager tell me Hyundai is not willing to honor the repair unless my car engine brakes down or catch fire which is very likely. the service manager then proceeded to state I would in fact need a new engine eventually. "I have everything documented " which then I contacted Hyundai motors America for a second time and was told to return to dealership where a case was open not once but twice and ended up closed stating Hyundai motors America not honoring the extended warranty on my vehicle. this is very hazardous and concerning cause my car again on 9/15/2023 came to a sudden stop traveling highway speed.

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