NHTSA Complaint #11544572 — 2015 FORD FOCUS

The contact owns a 2015 Ford Focus. The contact stated that while his daughter was driving at an undisclosed speed, the vehicle stalled without warning. The contact’s daughter was unable to restart the vehicle. No warning lights was illuminated. The vehicle was towed to an independent mechanic where it was diagnosed that the body control module (BCM) software needed to be updated. The vehicle was not repaired. Additionally, the contact stated that while driving at undisclosed speeds, the vehicle intermittently decelerated while the accelerator pedal was depressed. No warning light was illuminated. An undisclosed dealer was notified of the failure and confirmed that the VIN was not under recall. The contact stated that upon research, the vehicle was included in the Customer Satisfaction Program: 14M02 for extended warranty coverage. The contact then referenced NHTSA Campaign Number: 15V436000 (Electrical System). The manufacturer was not notified of the failure due to the number being unreachable. The failure mileage was approximately 140,000.