NHTSA Complaint #11543974 — 2016 HONDA PILOT

When driving vehicle between 20 to 60mgh the vehicle judders. The vehicle almost feels like it's going to come out of gear. The vehicle also seems to not speed up or react to the accelerator. This being an SUV that my wife and kids drive everyday seems to be a very high safety issue for our family. If this vehicle does not accelerate in time or shift in time it could potentially put my family in harm's Way. And the other vehicles involved as well. The dealership has inspected and acknowledged that there is a problem with the transmission shifting or shuttering. But they only say that the transmission needs servicing. I service the transmission at the Honda dealership 10 months ago and it's reoccurring again. A 10-month transmission service and it reoccurs seems to be excessive. Attached is a Honda service bulletin that I found and mentioned to the dealership and American Honda. They mentioned to me that my VIN number is not covered by this Service Bulletin. The bulletin States all VIN Bulletin # 17-015, #16-091 February 18, 2017 A judder from the torque converter lock-up clutch may be felt while driving between 20 and 60 mph. The problem is typically diagnosed as a bad torque converter. American Honda investigated the judder and found that the torque converter was not causing the judder and the transmission is not damaged by this judder. The judder was caused by deteriorated transmission fluid. The transmission fluid deteriorates quicker than expected when it is exposed to intermittent high heat loads under specific driving conditions. A software update is available to maintain the transmission fluid temperature within the desirable range under all driving conditions and eliminate the potential for this judder. There are two bulletins referring to this subject: x 17-014 - 2016–17 Pilot: Judder from the Torque Converter Lock-Up Clutch. American Honda customer service says that my VIN # is not cover by this Service Bulletin # 17-015, dated February