NHTSA Complaint #11543887 — 2023 HONDA ACCORD

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11543887
Vehicle 2023 HONDA ACCORD
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State TX

Consumer Description

I have had 2 separate experiences with starting my car and the lights on the dashboard come on. A message comes on with rolling alerts that states the automatic emergency braking, steering assist, lane keeping assist, braking assist, hill hold, adaptive cruise control are all turned off. Additionally regenerative braking was also turned off. I took it to two different Honda dealerships for maintenance. (May 8th, July 20). If you wait 30 mins the alert will disappear. My most recent incidence occurred on Sept 2, I was out grocery shopping and the alerts reappeared while in motion. I was very afraid bc I have never had it come on while in motion. From my second visit July 20th I took it to get looked at and they said that they could not re-create the issue. So both dealerships restored the factory settings. Now this is my third time dealing with this. I took it on July 20th to have them update the system bc it continues to alert when turned off that there is a system update. I had to take the care back twice bc the system update kept alerting. While reading other people's issues I see it is connected to getting the system updated. I have paid a lot of money for this car and it only had 39 miles on it. I see that someone else has had this problem in the past. I travel for work and this is certainly an inconvenience. I want to know how serious is this problem and has other people reported this. See NHTSA ID Number: 11533957 for reference. I will be putting my photos on this report to show how the dashboard lights up. In my first visit they thought it had something to do with the electricity or battery as they explained to me, but the problem keeps happening. For the cost of this vehicle someone needs to find out what the issue is and fast. I do not want to have to abandon this care for my safety.

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