NHTSA Complaint #11710518 — 2023 HONDA ACCORD

My vehicle has an open safety recall 25V785 related to improper software programming of the Integrated Control Module CPU, which can cause loss of drive power while driving. I brought the vehicle to an authorized Tempe Honda dealer (8030 South Autoplex Loop, Tempe, AZ 85284) to have the recall completed. The dealer confirmed the recall is a software ICM update, but refused to perform the recall unless I paid approximately $981 plus tax to replace the original OEM audio head unit. The dealer stated that over-the-air infotainment updates were previously declined and claimed this prevents completion of the safety recall. The recall was not completed. The vehicle remains unrepaired for a known safety defect that can result in loss of drive power while in operation. Dealer refusal was documented in writing.