NHTSA Complaint #11713534 — 2023 HONDA ACCORD

This is a second formal supplemental complaint. Vann York Honda sold this car as new, but a Honda America provided Carfax proved it was a prior personal use vehicle. The car has catastrophic phantom braking, causing a physical friction rash on my skin. Multiple witnesses are now afraid to ride in the car. The vehicle has suspension failures documented by irregular tire readings. Despite an active federal recall, Flow Honda refused mandated repairs. During a prior headliner repair, Flow Honda returned the car with a collapsed headliner and a Maintenance Minder A127 code. The oil life dropped from 45% to 5% without added mileage, yet I was told to drive it. Weatherstripping has been replaced. Recall work for seatbelt (which came apart) and fire risk in the engine. Manager Chris Moore falsely claimed a brake warning was merely a remote start issue. He has also shows a lack of understanding of the NC lemon laws. I have recorded complaints from well under 24,000 miles. Flow Honda held the car for four months, then claimed they did not know it was there. They sent a text acknowledging the recall but failed to perform it, trying to ship the car back to me to hide its 120-day neglect. The car has lot rot, tire rot, and an open battery exposed since [XXX]. My insurance company ignored warnings of retaliation and forced the car back to Flow Honda. They recorded a medical diagnosis of a panic attack on my paperwork without medical expertise and falsely claimed I requested a collision shop despite no collision occurring. This matter has reached my state representatives and the Governor. As a [XXX], this tax-exempt vehicle is a medical necessity. I am being denied federal safety repairs and discriminated against based on my sex, gender, and [XXX]. My first report to NSHTA was done March 2025. ADA Accommodation: I require all communications to be in writing (email/mail) only. No phone calls. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)