NHTSA Complaint #11715311 — 2023 HONDA ACCORD

MY CAR HAS A HOLE IN THE MOTOR, THE THROW ROD SHOT OUT OF IT. THE DEALERSHIP CLASSIC HONDA REFUSED TO DO ANY REAL INVESTIGATION AND IS RELYING SOLELY ON THE DIPSTICK READING. THIS CLEARLY VIOLATES ME IN PLENTY OF WAYS THIS IS WHAT I SENT THEM. I am formally escalating this matter and requesting immediate supervisory review and intervention regarding the inspection and handling of my 2023 Honda Accord Hybrid. The dealership is relying solely on a dipstick reading taken from an engine with a breached engine block. Once the engine block is compromised, the crankcase is no longer sealed, and oil redistributes into different internal cavities and passages. Under these conditions, a dipstick reading is not a reliable or valid method to determine pre-failure oil quantity or causation. I specifically requested that the oil pan drain plug be removed so the oil could be measured directly, which would provide an accurate and objective assessment of oil quantity. This request was refused. I was told, verbatim, that the dealership would not touch the vehicle any further. This refusal to perform a basic, non-destructive verification step, while continuing to rely on an unreliable post-failure dipstick reading, is not consistent with proper diagnostic procedure or good-faith warranty investigation. At this point, I am requesting: Immediate supervisory review of this case Assignment of a qualified Honda representative or supervisor to oversee a proper inspection Documentation explaining why a direct oil measurement was refused Confirmation that the vehicle and all components remain preserved for further review I am not asking for speculation or opinion. I am requesting a proper, objective, and technically sound investigation. Please treat this as a formal escalation request. I am prepared to pursue arbitration and further remedies if this matter continues to be handled without appropriate diagnostic standards. I request a response within 48 hours. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF