NHTSA Complaint #11569031 — 2023 HONDA ACCORD
ENGINE issue reported to NHTSA
Complaint Details
| ODI Number | 11569031 |
| Vehicle | 2023 HONDA ACCORD |
| Component | ENGINE |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | CA |
Consumer Description
I purchased a new 2023 Honda Accord from Woodland Hills Honda on 1/20/24. On 1/23/24, I pull into my garage after driving home from work and turn off the car. I get out to an overwhelming smell of gasoline. I inspect the car for visible leaks, which I don’t see, but the gasoline fumes kept growing and spreading throughout my garage. Concerned for my safety, I call the fire department. They show up and inspect the car and find no visible leaks either but advise that I do not keep the vehicle in the garage overnight due to the growing fumes and to get the car towed to the dealer, as they do not want to turn the ignition on either for risk of fire. I call Honda Roadside Assist and they towed the car to the dealership. The next morning, I get a text message from a Honda service rep at 7:30am initiating the service. After 3 hours of waiting and not getting an update, I text the same number asking what the status of the car is and whether they have identified the cause of the gasoline fumes coming from the hood. The rep texts back saying he will call me. When he calls, the first thing he says is that they identified the issue and that “It’s not a big deal, the car wasn’t going to catch on fire.” No concern for my safety or what I had gone through, but rather a diminishing of the issue. He says it has something to do with a pipe that is supposed to distribute the fuel to the engine and other components, but the pipe is damaged and gasoline was getting backed up in the engine, causing the fumes. I don't know whether the problem has been reproduced/confirmed by the dealer apart from my verbal conversation with the service rep. I have asked for documentation for the diagnosis of the issue, a repair order, and report regarding long-term damage to the car 3 times and the service rep has dodged my questions all 3 times. There were no warning lights/messages prior to the issue and no one else has inspected the vehicle. I am worried they will hand me back an unsafe car
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