NHTSA Complaint #11632710 — 2023 HONDA ACCORD

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11632710
Vehicle	2023 HONDA ACCORD
Component	UNKNOWN OR OTHER
Date of Incident	December 27, 2024
Date Filed	December 27, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

I went to put windshield washer fluid into my car. When I opened the hood, I saw that the under hood insulation was gone (Burt away). We just had a snow storm and it happen to be heavy wet snow. I always turn on the car from my house (auto start). The heavy snow forced the hood to touch the engine and because it did not have a cover, destoyed the insulation. I went to Honda and showed the service manager the picture. He said I would have to pay to replace the under hood insulation, that does not seem right.

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