NHTSA Complaint #11543729 — 2020 GMC TERRAIN

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11543729
Vehicle	2020 GMC TERRAIN
Component	ENGINE
Date of Incident	July 1, 2023
Date Filed	September 10, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	SD

Consumer Description

GMC 2029 Terrain Our car broke down three times after a new engine was put in. After one week it had to be towed again to put in a third new engine. It has been fixed since Aug. 1st but GMC has yet to reunite us with the car 2000 miles away. We’ve made car and insurance payments for almost three months with no vehicle in our possession. It was under warranty. No loaner or rental car has been issued to us. Nobody calls us back. Terrible customer service by GMC.

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