NHTSA Complaint #11542970 — 2018 FORD FUSION

The contact owns a 2018 Ford Fusion. The contact stated that while the vehicle was idling at a stop light, the vehicle started to shake. The coolant temperature warning light was illuminated. The contact then stated that while operating the air conditioning system, hot air started to blow from the vents. The contact stated that she was concerned for her safety. The vehicle was taken to an independent mechanic where it was diagnosed that coolant had leaked into the cylinders and the cylinder head was cracked; however, the contact then stated that she was informed by the mechanic of corrosion at an unknown location of the vehicle. The contact was unsure of what needed to be repaired. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and the contact was informed that the VIN was not included in a recall and provided a case number. The failure mileage was approximately 51,000.