NHTSA Complaint #11542952 — 2016 NISSAN ROGUE

While driving on a major highway, my newly licensed 16-year-old son experienced shuddering, jerking (slight at first, but progressively worse) and failure to take off from a traffic light. He turned on the emergency flashing lights to alert other drivers, and he was able to take off about 5 seconds later, but the RPMs raced sporadically and acceleration stopped working. He drifted into a left turn lane and prayed he would make it across two lanes of active traffic without stopping. My independent service center and our closest dealer confirmed diagnosis (transmission replacement needed) and I had to have it towed to the dealer through my insurance company. NO WARNING LAMPS OR MESSAGES APPEARED PRIOR TO THIS INCIDENT. Nissan was unwilling to provide any financial assistance or goodwill toward the necessary transmission replacement, although this is a known defect in CVT transmissions. Their only action has been service bulletins and a settlement for an extra 24,000 miles beyond the original 60,000. I am fortunate my son was not a casualty of this poor craftsmanship, but I guess since no one has died yet, Nissan doesn't have to do the right thing and recall these faulty transmissions. Poor customer service and poor vehicles. This is my fourth Nissan, and two of them have had transmission issues. I will NEVER buy another. My family is too valuable to risk in one of these experiments.