NHTSA Complaint #11542205 — 2020 FORD EXPLORER ELECTRICAL SYSTEM

Complaint Details

ODI Number	11542205
Vehicle	2020 FORD EXPLORER
Component	ELECTRICAL SYSTEM
Date of Incident	July 16, 2023
Date Filed	September 1, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

Summer 2023 OTA update to Ford Sync caused Sync system to malfunction. As a result touch screen controls are a black screen. No radio , no rear climate control, no backup camera , no 911 crash assist, no voice activated features, no forward collision warning system. Waiting for service appointment at local ford dealer.

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