NHTSA Complaint #11542120 — 2020 FORD EXPLORER POWER TRAIN

Complaint Details

ODI Number	11542120
Vehicle	2020 FORD EXPLORER
Component	POWER TRAIN
Date of Incident	August 25, 2023
Date Filed	September 1, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

Warning that the cruise control function was not working. The the car would not go more the 5 miles an hour until it had switched out of 1st gear, it kept changing gears. I was scared to death of driving it. I had to use my emergency blinkers everytime I had to slow down and the try to regain speed. The transmission was making a clunk noise and the engine was reviving like crazy. I was afraid of being rear-ended or someone crashing into my car because I could not get out of the way. The car is at the dealership right now, they will not have time to look at it until after the holiday. I was 600 miles from home and terrified.

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