NHTSA Complaint #11541737 — 2023 HYUNDAI PALISADE

1. A. Dashboard digital display fades to black. Inability to see speed, meters, gauges, and malfunction graphics on the instrument cluster display. B. When phone charging through console USB port, the entire center console heats up excessively and smells like burning plastic; wiring. Stopped using center USB port to eliminate issue. C. When car put into Drive or Reverse from Park, loud clunking lurch occurs. When stopped at light and the stop idle engaged, the car lurches and makes loud clunking noise. Transmission seems to shift erratically. Turn the stop idle function off every time to avoid issue. 2. A. Dash display going black on highway is a huge safety risk not being able to see any important meters; gauges; warning graphics. The last time it occurred on the freeway going through Camp Pendleton and was frightening. It did come back on once I exited freeway. B. The console heating up was unsafe since it burned my hands to the touch. The sides and underneath area were all excessively heated and the burnt smell was an indication something electrically was malfunctioning. I stopped using the USB port on the console however, that does not eliminate the fact of some sort of electronic defect. C. There is something malfunctioning with the transmission shifting erratically and the stop idle defect. 3. Auto Nation Carlsbad Hyundai service could not duplicate issues driving locally or find any codes showing malfunctions. There is a recall that does not have a remedy that may be affecting the circuitry control system. I do not want to drive the vehicle and feel it's unsafe. 4. I have reported the issue to Hyundai Customer Care. There is a case on it. However, it's been two weeks with no response. Probably overwhelmed. They are very courteous and the General Manager at Carlsbad Hyundai dealer has been helpful providing a loaner. 5. No warning lights. Just fade to black. Increases on freeway after 45 min driving high speed.