NHTSA Complaint #11541483 — 2017 DODGE GRAND CARAVAN

SEATS issue reported to NHTSA

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Complaint Details

ODI Number	11541483
Vehicle	2017 DODGE GRAND CARAVAN
Component	SEATS
Date of Incident	August 29, 2023
Date Filed	August 29, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

I had just finished a 45 minute drive to work without incident. The vehicle was in park and idling in a parking lot, while I sat in the driver's seat. All the sudden the headrest smacked me in the back of my head and made a loud popping noise. After getting out to see what happened, I discovered my headrest had deployed the safety feature, of popping forward.

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