NHTSA Complaint #11540626 — 2013 HYUNDAI SONATA

The contact owns a 2013 Hyundai Sonata. The contact stated that while driving at an undisclosed speed, the vehicle in front of her stopped abruptly, prompting her to slam on the brakes. The contacts vehicle was rear-ended by another vehicle, which caused her to crashed into the vehicle in front of her.The air bags failed to deploy. The contact stated that the crash caused her to hit her head. The contact was transported to the hospital by emergency services. The contact did not recall whether she had sustained a head injury. A police report was filed. The dealer was notified of the failure. Additionally, the contact stated upon taking the vehicle to a local Pep Boys for oil change, she was informed that the oil gasket was leaking. The vehicle was taken to an independent mechanic, where the oil gasket was replaced, and the oil change was completed. The contact stated that she later noticed that the vehicle had consumed 2 quarts of oil after 2,000 miles. The vehicle was taken to the dealer, who requested service records in order to perform an oil consumption test. The contact stated that the failure increased to 4 quarts of oil after 2,000 miles. The vehicle was taken to the local dealer, where an oil consumption test was performed and the contact was informed to return every 1,000 miles for additional testing. The vehicle was taken back to the dealer, who informed the contact that they could not provide assistance unless the engine was knocking. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 17V226000 (Engine And Engine Cooling). The manufacturer was not notified of the failure. The failure mileage was approximately 5,500.