NHTSA Complaint #11540186 — 2014 JEEP CHEROKEE

The contact owns a 2014 Jeep Cherokee. The contact stated while driving approximately 40 MPH, several unknown warning lights illuminated. The contact stated that the vehicle started to downshift independently and then upshifted abnormally. The contact stated that the vehicle lost motive power and stalled. The contact pulled over and the power steering and brakes functioned as needed however, the instrument cluster was blank. The contact was able to restart the vehicle after several attempts and the functionality returned. The vehicle was taken to a local dealer, where it was diagnosed and determined that the TCM needed to be reset. The vehicle was repaired. The contact stated that the failure reoccurred. The manufacturer had been informed of the failure. The failure mileage was approximately 120,000.