NHTSA Complaint #11540092 — 2017 HYUNDAI TUCSON

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11540092
Vehicle 2017 HYUNDAI TUCSON
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State AZ

Consumer Description

There is a problem with the dual clutch transmission on this 2017 Hyundai Tucson. There was a class action suit filed 2016 for transmission defects including the hesitation and shuddering issue and also grinding noises. I purchased this vehicle in 2020 with only 6600 (yes, hundred) miles not knowing of any problem or issues. 2023 in Tucson AZ when the weather started getting very warm end May, June I started noticing a bit of hesitation, sometimes like a grinding noise. This was not happening all of the time but from the reviews it happens when it gets warm. The shaking or shuddering as they call it and hesitation is very prominent and continuous now. When I had my car in for oil change in Tucson at the Hyundai dealer the service manager even drove it and said it was the dual clutch transmission. I asked about replacing the transmission then and he said that I did not have a warranty. That was another issue as I was told by Hyundai corporate before buying the vehicle that the 100,000 warranty would transfer to me. I found out in July it did not. I opened a case with Hyundai service who contacted Eastside Hyundai and I even got a call from the svc mngr who drove the vehicle. He said that Hyundai would not end up covering it all even if they said they would, they may have to have car for awhile and I would need a rental, and anything else negative about the situation. That manager never called back so caseworker called another dealer numerous times and said that they could check out my car in November. This vehicle is getting worse and possibly a danger. Hyndai take is November, take it or leave it and thats all they can do. This can cause long term damage to the engine and other parts. I need some help with this if possible before resulting in litigation. Are you able to advise on this issue and if you have even heard about. No accident has occured with this vehicle YET. I have approximately 21,000 mile on my vehicle now.

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