NHTSA Complaint #11538020 — 2018 FORD FOCUS

The contact owns a 2018 Ford Focus. The contact stated that after several attempts to start the vehicle, the vehicle started however, there was an abnormal sound coming from the vehicle. The contact shut off the vehicle and waited for a while however, the vehicle failed to restart. The contact attempted to jumpstart the vehicle, but the vehicle would not start. The contact added oil to the engine and the vehicle was able to restart but with a clicking sound coming from the engine. Additionally, the vehicle would not accelerate properly. The vehicle was towed to the dealer and the contact was informed that the transmission needed to be replaced due to the clutch sticking. The contact was informed that the VIN was not included in NHTSA Campaign Number: 18V845000 (Power Train). The vehicle was not repaired. The manufacturer was contacted but provided no assistance. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 83,900.