NHTSA Complaint #11537432 — 2017 HYUNDAI TUCSON

Oil drain plug fell out while driving down the highway and oil drained from engine causing internal engine damage. Low oil light came on and engine stalled within seconds. No warnings or lights were on before this happened. Stuck on the side of road for an hour with my family. Had it towed to Hyundai. Tech said drain plug was laying in the skid plate. No oil left in engine. They replaced filter and filled with oil the idled the car for some time and test drove. Tech said no power and there is internal engine damage. Service rep told me to call oil change facility where serviced last. They said cause was human error so warranty will not cover repairs. My car is still sitting at the dealership. Valvoline express care last serviced 22 days and 1336 miles before the drain plug fell out. Valvoline directed me to NHTSA investigation for this issue.