NHTSA Complaint #11537028 — 2020 MERCEDES-BENZ SPRINTER 2500

FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL issue reported to NHTSA

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Complaint Details

ODI Number	11537028
Vehicle	2020 MERCEDES-BENZ SPRINTER 2500
Component	FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Date of Incident	August 4, 2023
Date Filed	August 7, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

The adaptive cruise control, auto emergency breaking and collision warning stopped working on the vehicle on a clear day as I was entering the freeway for a long drive. It said sensors were dirty. I stopped, shut off vehicle, cleaned all sensor locations, and restarted vehicle. Sensors worked for 5min and then stopped again and have yet to start functioning after 4 days and extensive driving. It appears that this is a common issue for other 2019+ Sprinter owners. This definitely reduces the safety of the vehicle for the driver, passengers and other vehicles. Shut-off without warning, reduces speed unexpectedly in traffic is a risk. The distractions of looking down for solutions to see what's going on and trying to reset system.

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